I had the seat put on then moved it back all the way now it's more dangerous and fun then it quit E5 says get new battery which is sold out 135.00 or 199.00 on top of 100.00 purchase 35.00 repair to handle folding latch catch and rear fender that I went off curb and broke plus 60.00 seat and shipping to work job relocation residence and control box 35.00 so I got 400.00 invested and still need battery. Oof.
K
Karell Bernard (Kingston, JM)
Good
Hard to get customer care
M
Montana Someone (Livermore, US)
Hiboy S2 MAX Seat Saddle
X
Xavier Comelli (Elm City, US)
Outstanding for the price!
The seat is outstanding for what we are paying; however, it has a design flaw. It interferes with charging port if you try to install it as far back as possible.
H
Heather Dexter (Chicago, US)
Saddle Clamp Unusable.
The base and post of the seat is great, however we couldn't get the clamp for the saddle to tighten enough even when we were using a wrench. The saddle will tilt back and forth which is very dangerous while riding. I ended up buying a Schwinn saddle with clamp and put it on the Hiboy post and it works great.
Dear Heather,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.