At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

 

    Our Promise:

    1. Simple & efficient: Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible
    2. 30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused Hiboy product and receive a refund for ANY REASON.
    3. Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with a REPLACEMENT PARTS.
    4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

     

    RETURN

    If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

    please contact us immediately by us.support@hiboy.com for return address or return label. Hiboy is not responsible for the shipping cost of the package returned by the customers themselves

    Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin. 

    All accessories and spare scooter parts (including seats) sold on hiboy.com can not be returned.​ 

    30 Days Return Policy Return has to include all accessories? Yes
    Return requires original packaging? Yes
    When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
    When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
    Refunds for delivery costs 1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $50-$80/pc when we are making a refund.
    2.For defective products, Hiboy is responsible for return shipping cost.
    Refund time limit We will not able to accept the full refund after 30 days. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.
    Return RMA validity

    30 days (from the date the RMA was created)

      A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com. Hiboy is not responsible for the shipping cost of the package returned by the customers themselves

      Returns may be rejected if items do not meet the above requirements.

      REFUND

      Refund Terms Quality issues  Accept full refund & partial refund
      Receive wrong goods FREE to exchange or full refund
      Damaged or missing accessories Free to send corresponding accessories or accept a partial refund
      The package cannot be delivered or  missing Accept resend or full refund
      The customer cancels the order before the package is shipped Accept full refund
      About refund difference price

      1. Partial refund of the difference price within 15 days
      2. Not acceptable(can send free gift) over 15 days

      Note: Hiboy has the right to organize any event promotion

      The customer provides the wrong delivery address

      The customer needs to pay an extra $25 for resend

      The customer refuses to accept the package due to non-quality issues or does not want the package

      We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $25 for resend

      For different time periods

      1. Within 30 days: we will deduct the deliver shipping fee $50-80/unit and return shipping fee $50-80/unit when we are making a refund for non-defective products/No-longer needed Products.

      2. 31-120 days: The refund would be 30%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

      3. Over 120 days: Refunds are not acceptable; We can help exchange for a new one and will charge a certain balance depending on the use of the products.

       

      Compensation time-frame

      For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

      After this time, the refund time-frame is as below:

      1. Paypal account refunds: Up to 48 hours
      2. Credit card refunds: Between 7-14 business days

      Note:

      1. Express shipping cost is non-refundable.
      2. We don't refund after your order has shipped out.
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