Item was delivered quickly, was an identical part to the original and fit perfectly.
1 minute to install and my P6 E-bike is back to full function.
I had a Gotrax scooter. It wasn’t a bad scooter, but after upgrading to a Hiboy the difference is huge. It’s durable, rugged, and just looks really sleek. And I love this model because of the detachable battery. I’m saving up to eventually buy a couple more extra batteries so I can take it on rides for up to 60 miles. Great scooter for a great price. Very pleased!
FedEx was the issue, not hiboy. Delhia with hiboy customer support was more than helpful. She had another motor sent by another carrier.
The motor wound up not being the problem. She asked me to send a video of the issue I was having and sent the parts I needed. It was my throttle and controller.
Thanks Hiboy! You guys have a life long customer in me. PS I tried to delete the last review but it wouldn’t let me.
Colin
Support have since addressed my issues so everything is good now!
My daughter loves riding her electric bike and it helps her with getting use to a throttle and balancing the bike in preparation for a bigger bike.
Customer Service reached out after we received the wrong color bike and I feel they made the situation right. Overall great experience with the customer support team and the bike- our son rides it everyday and it works perfectly!
We ordered three things and the most important thing was missing the battery.
Dear Reeverson,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
Wish it had a little more pick up from the start. Other than that its a great product
What else should I say it’s an e-bike contrôler!
Dear William,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
The Hiboy support team is incredibly prompt and helpful, ensuring a seamless shopping experience. Their quick resolution of issues and dedication to customer satisfaction truly stand out.
Bike was easy to assemble. Nice and understanding company to work with. My 13 year old wanted the scooter but I felt it was dangerous so we decided on this bike and he loves it. I feel he is safer and it's easy to control.
I had an issue and the tech support was just terrible. Not only were they they incredibly slow in their response, they couldn’t solve the issue. They had no clue. Called a local service place and we resolved it in less than a a minute. I like the product, but the company support is a joke
Dear Mike,
We deeply apologize for any inconvenience you have faced. Your feedback is invaluable to us, and we are dedicated to addressing any issues you may have encountered.
Please be assured that our customer service team is actively working on a resolution tailored to your problems. Please kindly keep an eye on your email for further updates. We would sincerely appreciate the chance to provide you with a suitable solution. Thank you in advance for your understanding and cooperation.
Best regards,
Hiboy support team
This is my 2nd hiboy e scooter. I've had the S2 pro, and now the S2 SE. These scooters take the daily punishment of going to my job and going shopping all through the Orlando Florida roads streets and sidewalks. Great battery life great breaking and plenty of speed and power. And they are reasonably priced. I'm glad I bought my 2nd.
Bought it for my 6 year old son and he loves it! My older two do as well! Glad I made the purchase!
The customer service is wonderful I did have a few problems and they help every time!
Sturdy build, I have had two models so far (X300 and Max Pro) and both have held up to some very rough road conditions. The customer service is very quick and understanding.
Other than having to tighten the seat bolts a couple of times , thing rides like a dream
Hiboy S2 / S2 Pro / KS4 / KS4 Pro / S2 MAX / S2R Replacement Throttle
Nice looking. Easy to put together. Rides nice and smooth. Battery still fully charged after riding 18 miles. Good price. No problems at all.
