Overall a great product. Good battery life for short trips, handles inclines pretty well, and it is easy to control and drive. Charging doesn't take too long, and the lock function on the app is great when you need to leave the scooter unmonitored for a few minutes (not great for extended periods, though, since it can still be rolled away and such). It can also be driven in the rain with no issues, though my scooter's charging port cover came off immediately despite my efforts to reattach it. The first scooter they sent was defective and did not drive at all, and the folding mechanism was very finicky. The second one I got (after a refund for the bad first one) was great for the folding mechanism and driving. Some negatives are that there are no shock absorbers, so anything other than a smooth road can get pretty bumpy. This caused my scooter's screws to come lose on main shaft, creating an annoying noise and loosened head of the scooter. Retightening did not solve this issue. Finally, it is a bit on the heavy side (deceivingly so, coming from a 20yo collegiate athlete), so it is not ideal if you plan on carrying it anywhere too far, up any stairs, or anything like that.

I love this scooter it fast and very stable my only complaint is that my locking mechanism never could lock in the upright position. With a little tampering I got it to lock but now it won’t unlock so I’m stuck with a scooter that’s permanently locked I’m the upright position because the latch won’t budge. Other than that the scooter is great always turning heads.

I had some problems with my scooter but the customer service was so good. They aswer you very fast and try their best to solution your problem. In my case was solved :)

Ok so fed ex lost my scooter originally, after many emails to HB customer service and calls to fed ex a 2nd one was sent to me and I received about 6 days after the re-ship. HiBoy customer service was great. Email would be responded to in 24 hours or less, and they were very understanding of my frustrations (not HiBoys fault). Upon receiving the scooter the package came rapped nicely to prevent moisture from getting through cardboard. Scooter arrived flawless and was SUPER easy to set up, maybe 5 minutes max! First ride was super fun, scooter feels very very quality and not cheap like some others I've seen. I'm very happy with my first impressions. I live in Michigan so its tough to ride for a long period of time without freezing right now but I'm looking forward to my next ride! My only thing I've noticed so far to be a negative are bumps and cracks in pavement. While it handles very nicely it is a little loud and clunky but not anything to complain about for the price you pay and the true quality you get. Overall I'd reorder through hiboy without hesitation again, and most likely will do so when my son gets his E scooter this summer. Thanks Hiboy for all your help and for delivering a great product.

I purchased two of the Max V2 scooters as Christmas gifts for myself and my husband and it was the best decision! I did a lot of research looking for a scooter that would comfortably hold my husband's weight, that we could ride in our neighborhood with no sidewalks and could go up the hills around our block. This scooter does all of those things and at a great price!

The scooters arrived quickly and they were very easy to assemble. When we went to charge them, one of the scooters charger didn't work. I emailed the company and they quickly responded and sent us a new working charger. They were very professional and handled our email quickly. It was such a relief!! My husband was very impressed with them when we took them out around town. We love riding to the park with our two boys on bikes and us on our scooters. It makes getting outside and spending family time together so much more fun. These scooters handle so comfortably on the rough pavement near our house. I love that I don't have to worry about flat tires and the battery life has lasted all of our trips around town so far. My husband noticed that his battery goes down a little quicker than mine I'm assuming cause of our difference in weight. We are so happy with our Hiboy scooters after riding them around for the last two months and haven't found anything we would change about them. I only wish I would have bought my boys, 9 and 7yrs old electric scooters for Christmas too! They got bikes for Christmas but we plan on getting them Hiboy scooters soon.