I called with a minor issue and they quickly offered to help and replace the part, all at their expense. Very good customer support, they have won a customer for life and I will tell everyone about the good support
I recently picked up the Hi-Boy S2Pro electric scooter, and I have to say, it's been a game changer. As someone who’s always on the go, it’s made my daily commutes so much smoother and faster. The motor packs a punch, helping me zip around effortlessly, and I love how stable it feels, even on uneven sidewalks. The battery life is fantastic, so I don’t have to worry about running out mid-ride. Plus, the sleek design looks great, and I get tons of compliments whenever I take it out. Overall, the S2Pro has definitely exceeded my expectations, and I’m excited to keep using it!
The Refurbished Hiboy S2 is definitely a high quality scooter at a great price!
Charging my scooter like a charm, and I'm so happy i took a chance and bought it
Item delivered timely, simple to install, worked great.
Needed a replacement part, could not find it anywhere but here. Good quality fast shipping.
It works. Shipping was delayed but it got here and it does its job. Not much else to say
This scooter is an upgrade from the S2 that I previously owned and logged over 1000 miles.
That said, the S2 Pro’s start/stop button is finicky and problematic. I have to press it repeatedly to turn it on and off. When I’m operating it, and have the Hiboy app connected, the lights will sometimes spontaneously turn off, as will the cruise control and the power itself. Oftentimes, when I’m done using the scooter, and have turned it off, it will inexplicably turn on again.
Dear Ross,
We apologize for any inconvenience caused. A support ticket has been created and forwarded to our customer service team for resolution. You can expect to receive a response from us.support@hiboy.com within 24 hours. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
Will return tomorrow to Ups
Dear Dennis,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
Love how portable the S2 SE is! It folds easily, making it great for storage and carrying on public transport. Perfect for city life.
For the price, this scooter offers excellent features. The battery life is solid, and the build quality is much better than expected.
A fun toy to play with cool
S2 MAX has become a great addition to my daily routine. It's fast, reliable, and makes getting around the city a breeze.
This E-bike is something special. I've only had it a couple months, but it truly is a great ride. With a long-lasting battery and surprisingly quick acceleration this bike has been a game-changer!
Great product . The only thing I could suggest. Is where the wire hardness goes into the wheel/motor.Maybe have harder rubber instead of the spring.The metal spring digs in to the wire if you hit the cursor drop the scooter. That's what my son did to this one. Now waiting for another new one. Not ur fault just a suggestion. He loves his scooter.
I changed the display and then I ordered the controller and that didn’t work next was the battery so I ordered it for my grandson we installed it and the hiboys2max is still not working what a mess I listen to the pros and and the it sitting in my garage and my grandson is very unhappy
Dear Carlos,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
It has been a reliable companion for my daily trips. It's fun to ride, and the build quality feels solid. Worth every penny!
