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We will respond to every email within 24 business hours, not include weekends and holidays.
Headquarters: Building A, City Shanhai Center, No. 11, Zhongxing Road, Bantian Street, Longgang District, Shenzhen
Pre-sale / After-sale Support: us.support@hiboy.com
Wholesale / Dropshipping: marketing02@hiboy.com
Affiliate / Marketing : marketing01@hiboy.com
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For more FAQs, please check: FAQs
E3 Communication Error Replace a new connecting line of instrument and controller, if no error is reported again, the connecting line is short-circuited or disconnected, just replace it; if the error is still reported, it is considered to be hardware fault of instrument or controller, interchange new instrument or new controller to test and find faulty hardware. Then arrange after-sales repair.
A. Kindly note that the scooter has two startup settings, Zero startups, and None startup（kick start）.
When you receive the scooter, it is at None zero startup setting, which means that you should push the scooter with your foot for a short distance, then press the accelerator to start the scooter. (kick start )
B. If you are familiar with starting the scooter directly, please connect the APP (the Bluetooth pin is 000000 if needed), then go to setting and choose Zero startups.
C. The scooter may be locked by APP. Please connect the HIBOY MAX app and see if the scooter is locked.
MAX/MAX V2: app “HIBOY MAX,” password is “000000.”
S2/S2pro/S2R : app “Hiboy S2”, password is “888888.”
Long press the electronic brake and the switch button for more than 5 seconds simultaneously.
After that, the scooter will be restored to the default password:888888 or 000000
If you found defective on the product you purchased from our website, please get in touch with us, and we will be sure to assist you in the replacement or return process. Before contacting us please ensure to include the following points in your email for a quick solution.
* Order number
* Images/Video of the defective items, clearly showing the issue at hand
* A detailed description of the issue you are facing with the product.
You could get in touch with us, and we will be sure to assist you. Please don't forget to include your order number.
Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.