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We will respond to every email within 24 business hours, not include weekends and holidays.
Headquarters: Building A, City Shanhai Center, No. 11, Zhongxing Road, Bantian Street, Longgang District, Shenzhen
Pre-sale / After-sale Support: us.support@hiboy.com
Wholesale / Dropshipping: marketing02@hiboy.com
Affiliate / Marketing : marketing01@hiboy.com
For more FAQs, please check: FAQs
Please contact us before it is shipped. Please note that we CANNOT cancel orders which have been shipped out.
It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
After placing your order, you will receive confirmation email
Please make sure you login the right email account and please check your mailbox spam folder as well.
If you can't find an email 2 days after you’ve placed the order, please contact our Customer Service.
We will ship our order within 24-48 hours once the order has been placed, excluding weekends and holidays.
NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.
If you found defective on the product you purchased from our website, please get in touch with us, and we will be sure to assist you in the replacement or return process. Before contacting us please ensure to include the following points in your email for a quick solution.
* Order number
* Images/Video of the defective items, clearly showing the issue at hand
* A detailed description of the issue you are facing with the product.
You could get in touch with us, and we will be sure to assist you. Please don't forget to include your order number.
Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.