I need Kick stand and rear fender for Titan pro , the big scooter with 2 motors, you sent me a small kick stand that doesn’t fit , and a fender for S2 scooter that doesn’t fit
b
beth schoephoerster (Katy, US)
Kickstand
We received the item just fine. What we didn’t realize is that we have to take the scooter apart to install it. And it came with no instructions what so ever.
D
Darin Johannsen (Watertown, US)
Kickstand
The kickstands are junk. Mine broke after only 2 months. Replacement kickstands are cheap enough, but they come China and take a month to get to the U.S. if the kickstands are gonna brake that fast, then Hiboy should keep some in the U.S. so you can get them a lot sooner. I bought 2 so I had a spare. The scooter is good, but the kickstands need to be made of better material. Not happy!!
Dear Darin,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
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We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.