Frequently Asked
What is the App password?
1. MAX: App “HIBOY MAX,” password is “000000.”
2. S2/S2Pro/S2R : App “Hiboy S2”, password is “888888.”
3. S2 MAX/KS4/KS4Pro/MAX Pro: App “Hiboy”, about the password, pls use your email to
register for the App, and set a password by yourself, if you meet any problem
when registering for the App, please send a screenshot where you had a problem,
pls contact us byus.support@hiboy.com and send us the email you used for
registering the App, so that we can check in our system.
How to reset App password?
Please long press the electronic brake and power button at the same time for 5 seconds to reset the password to "888888"
What is Hiboy return policy?
Hi, please kindly check our Return Policy Here.
How can I return items?
Pls check out our Return Policy first, then please contact us by us.support@hiboy.com and tell us about which items you want to return.
Note: Order number or SKU is needed so that we can process your return request and offer the return address to you.
What is the status of my refund?
Most returns can be processed within 5 business days after we receive your package.
Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund. If you have chosen the refund to your credit card, the whole process may need 7-14 business days as you card bank need to process the refund to you.
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account.
We can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kind understanding.
Can I use the coupon I received on the official website on other platforms such as Amazon, eBay, or Walmart?
We are sorry to tell you that the discounts received on the official website can only be used for orders on the official website and cannot be used on other platforms.
I just made an order, when will it be shipped?
We will ship our order within 2-4 working days once the order has been placed, excluding weekends and holidays.
NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 3-5 working days.
How long does delivery normally take?
Thank you for contacting. Before being shipped out, orders need 1-3 days for processing And for delivery time after your order was sent out, estimated delivery days is 5-8 business days.
Why does it show my package has been delivered but it hasn’t?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number
Why was my package returned?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale items need additional preparation time.
3) Weight limit of customs or courier. You will receive an email notification when each parcel is being shipped.
What is your warranty policy?
Hi, please kindly check ourWarranty Policy Here.
I ordered two items, why did I only receive one?
Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.
How do i change or cancel my order?
Please contact us byus.support@hiboy.com before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.
If you want to cancel an order that has already been shipped out, please refuse to sign the package, and we will charge part of shipping cost per scooter, we will issue the refund after the package returning to us.
S2/S2R/S2 Pro/S2 MAX/KS4/KS4 Pro/S2R Plus/MAX Pro
Why does my electric scooter display error code E1?
E1 means the electronic brake error, pls replace the electronic brake.
What does error code E2 mean on electric scooter?
E2 means the throttle error, pls replace the throttle.
How do I fix error code E3 on electric scooter?
E3 means the communication problem between the display and the controller, pls replace the display-controller cable (connection cable between display and controller) + display PCB + controller.
What does error code E4 mean on electric scooter?
E4 means over-current protection, when E4 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E4 will disappear automatically, if the E4 continues to show up frequently, pls replace the controller.
How do I fix error code E5 on electric scooter?
E5 means low-voltage protection, when E5 shows up, pls charge the scooter for a while, then the E5 will disappear automatically, if the E5 still exists after charging, pls replace the battery.
What does error code E6 mean on electric scooter?
E6 means over voltage protection, pls avoid sudden brake and upslope movement at this time, if the E6 still exists, pls replace the battery.
What does error code E7 mean on electric scooter?
E7 means motor hall error, please kindly open the bottom plastic cover to check if the below plug is connected well? And please check if the cable is broken? If the plug is loose or the cables are broken, then pls fix these two parts, otherwise pls replace the whole motor.
Why does my electric scooter says error code E8?
E8 means phase loss error, pls check if the motor hall connector is loosen and fix it tightly. If the E8 still exists, then pls replace the motor.
Why does my electric scooter says error code E9?
E9 means controller failure, Pls replace the controller.
Why does my electric scooter display crossbar?
Crossbar means the throttle or electronic brake failure, pls replace the throttle and e-brake.
S2 Lite Electric scooter
Why does my S2 Lite e-scooter display error code E1?
E1 means the communication problem between the display and the controller. Please check if the direct connection between the display and the controller is loose, if it is, please get the connection fixed. If still show E1, pls replace the display-controller cable (connection cable between display and controller) + display PCB + controller.
What does error code E2 mean on S2 Lite e-scooter?
E2 means hall sensor error, please kindly open the bottom plastic cover to check if the motor hall connector is loose? If the hall connector is loosen, please fix it tightly. If the problem is still not solved after fixing the connector, pls replace the whole motor.
How do I fix error code E3 on S2 Lite e-scooter?
E3 means the electronic brake error, pls replace the electronic brake.
What does error code E4 mean on S2 Lite e-scooter?
E4 means controller error, pls replace controller.
What does error code E5 mean on S2 Lite e-scooter?
E5 means low-voltage protection, when E5 shows up, pls charge the scooter for a while, then the E5 will disappear automatically, if the E5 still exists after charging, then pls replace the battery.
How do I fix error code E6 on S2 Lite e-scooter?
E6 means the motor phase error, pls replace the controller.
How do I fix error code E7 on S2 Lite e-scooter?
E7 means the throttle error, pls replace the throttle.
How do I fix error code E8 on S2 Lite e-scooter?
E8 means over-current protection, when E8 shows up, both the electronic brake and throttle will stop working, pls leave the scooter alone and cool it down for a while, then the E8 will disappear automatically, if the E8 continues to show up frequently, pls replace the controller.
VE1 Pro Electric Scooter
What do i do if the throttle cannot be accelerated?
Please check if the motor plug and hall wire plug are loose.
How do i set the function of VE1 Pro electric scooter?
To ensure security, the P Settings screen has turned off many functions, with the only remaining functions being to switch on and off cruise control and switch speed units.
Pls press the upshift and downshift key to switch to the setting interface at same time.
1. switch on and off cruise control(The factory Settings function is disabled by default) (See page 10 on USER MANUAL)
1). Press the middle button(power button) to add the number up to 17
2). 0000 shows the Cruise Control is off; 0001 shows the Cruise Control is on. (Press the up or down key to switch 0000/0001)
2. switch speed units
1) Press the middle button(power button) to add the number up to 02
2) press the up or down key to switch the MPH/KMH
How do i fix front wheel friction of VE1 Pro scooter?
please adjust the the disc pad and brake device.
How do i switch speed unit of VE1 Pro scooter?
1. Long press the up and down key to enter the setting screen.
2. Press the power button to change it to 02.
3. Press up or down key to switch the units. (MPH // KMH)
How do i test the brake?
1. turn on the scooter. Turn the headlight on to observe if the taillight is on. (See user manual for operations)
2. turn on the scooter. Press the brake handle to see if the taillight is flashing.
3.turn off the scooter. Then press the both brake handle to check if both brake handles be pressed easily.
Why does my VE1 Pro electric scooter display M?
M means that the motor is not detected, pls check that the motor cable is connected to the controller and that it is not loose.
Titan Electric Scooter
Why does my Titan e-scooter display error code E05?
E05 means there is a problem with the brake lever, pls replace the brake lever.
Why does my Titan e-scooter display error code E06?
E06 means controller failure, pls replace the controller.
How do I fix error code E07 on Titan electric scooter?
E07 means the throttle error, pls replace the throttle.
How do I fix error code E08 on Titan electric scooter?
E08 means controller failure, pls replace the controller.
What do i do if Titan scooter cannot be accelerated?
Please adjust the P05 parameter on the display to “0”, “0” means the scooter can accelerate at 0 speed, “1” means the scooter can only be started at a certain speed.
How to fix the noise from the front wheel?
About the noise from the front wheel, please adjust the brake manually.
What do i do when rear wheel is stuck and can't turn?
If the scooter can be turned on normally, it means the motor needs to be replaced. If not, then the controller needs to be replaced.
what do i do when my scooter can't reach the max speed and can't exceed a certain speed?
Please adjust the related parameters to the appropriate values:
1. Pls adjust the P01 to “10” (means 10 inch)
2. Pls adjust the P03 to “00” (means no speed limitation)
3. Pls adjust the P06 to “00” (means no speed limitation)
what do i do when the throttle is stuck?
This means that the throttle is error, Pls replace the throttle.
How do i turn on/off cruise control?
Please set parameter P07 to “0” or "1", “0” means turn off cruise control, “1” means turn on cruise control.
Titan Pro Electric Scooter
Why does my Titan Pro e-scooter display error code E01?
E01 means motor error, Pls replace the motor.
How do I fix error code E02/E06 on Titan Pro electric scooter?
E02/E06 means display failure, the display needs to be replaced.
How do I fix error code E03/E07 on Titan Pro electric scooter?
E03/E07 means controller failure, pls replace the controller.
What does error code E05 mean on Titan Pro electric scooter?
E05 means low voltage, pls replace the charging port first, if E05 still exists, then replace the controller.
What do i do if Titan Pro scooter can't be accelerated?
Please adjust the P09 parameter on the display to “0”, “0” means the scooter can accelerate at 0 speed, “1” means the scooter can only be started at a certain speed.
How do i turn on/off cruise control?
Please turn on the scooter, press and hold "downshift" button for 3 seconds to turn on/off the cruise control function:
If there is “CRUISE” flashing on the display, then it means the cruise control function is turned on.
If there the “CRUISE” disappeared, then it means the cruise control function is turned off.
Electric Bike
How to solve noise problem of the brake?
Pls adjust the disc brake to solve the noise problem
How do I fix error code 09 on electric bike?
This means controller failure, pls replace the controller.
How do I fix error code 08 on electric bike?
Error code 08 means handle failure, Pls replace the handle.
How do I fix error code 07 on electric bike?
Error code 07 means motor failure, Pls replace the motor.
How do I fix error code 02 on electric bike?
This means brake lever failure, pls check if the brake lever can be back to the original position, if it still can’t solve the issue, then it means need to replace the brake lever.
What do I do if the ebike does not turn on?
Please press and hold the switch button on the battery and check if the battery status LED is lighted, if yes, then it means the battery is good, pls replace the display, otherwise it means the battery is defective.
What do I do if the ebike does not charge?
If the electric bike can be turned on, then it means the charger needs to be replaced. If the electric bike can't be turned on, then the battery need to be replaced.
What is the maximum speed of Hiboy e-bikes?
The max speed of P6/P7 is 28 mph with pedal assistance, 21 mph by pure throttle acceleration.
Where is the serial number of Hiboy e-bikes?
The serial number of the bike is on the center axle of the pedal / the bottom of the seat pole
What is the tire size of electric bike?
P6’s tire size is 20 * 4.0 inches, P7’s tire size is 27.5 * 2.2 inches.
What is the chain specifications of electric bikes?
Chain specifications of P6/P7 is KMC Z9 9 Speed Bike Chain.
P6 chain length 116 Links, P7 chain length 126 Links.
Can i add the rear fender to electric bike?
Yes, Hiboy ebike can be fitted with rear fender. Pls choose the rear fender according to the size of the tire:
P6’s tire size is 20 * 4.0 inches, P7’s tire size is 27.5 * 2.2 inches.
