The E7 error code is the issue with the scooter. After several emails to your support staff, i did order a replacement handlebar. I did receive a replacement handlebar but it did not come with the necessary adapter. I am still waiting on the adapter shipment. Will see if that works. I have been trying to get my issue resolved for several months. I can resubmit another review when I have the problem solved.
J
James Beebe (St Louis, US)
Quick
Love our hiboy and ordering parts is easy with fast delivery times
D
Donavan DePatto
Customer service
Customer service is top notch!
E
Emily Lee (Menifee, US)
Customer service satisfaction
My daughter’s scooter was blown over by Stoney winds when visiting AZ and the throttle broke. Rather than replacing the throttle and figuring out how to do that I bought a brand new handle bar. When I mentioned to customer service that we were also missing the rear brake and fender they sent it free of charge. One word of caution though, my handle bar came with an adapter to retro fit to the S2 lite but there was no indication of that in the trash bag wrapping that was delivered so I almost threw it away if not for emailing customer service O would not have known.
A
Allisondra McCulloch-Hedges
Fast shipping, but virtually no packaging to protect the product.