Hiboy TITAN Dashboard and Power On Button

$99.11 $141.59 Save $42.48
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  • Hiboy brand new replacement works as genuine parts. For Hiboy TITAN scooter ONLY.
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s.r. (San Francisco, US)
Dashboard doesn't work after about 5 total uses.

I'm rather upset with the company right now. I purchased the scooter over 1 year ago and after storing it in my shed through winter, the display on the Dashboard doesn't work but the scooter does. I contacted customer service and was informed my scooter is past the 1yr warranty. I except that, but then to try and charge me for 2 separate parts at over $160 is not cool. The parts are made in China and I supported your company, so how about a break? Not cool with this type of service or business. The staff was quick to get back to me and the scooter is very nice, but if there is a issue and the scooter has not been abused, give the customer a break on the made in China part! I only purchases the display that isn't working for $80 amd they were suggesting a superstar part for another $80. If the single part doesn't work, ill scrap the scooter and leave Many more reviews elsewhere so no one else has the get stuck in the pocket book.

Dear Customer,

We hope this email finds you well.

We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.

To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.

In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.

We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.

Best regards,

Hiboy Customer Service Team