Thank you for shopping with Hiboy.
February 2022 [updated version], for orders placed before February 2022, please see the old shipping policy here.
Processing Time
Orders will be processed within 1-3 working days.
Shipping Time
We will deliver your order to you as soon as possible while keeping it safe. The shipping time is 5-8 working days. We provide local UPS, USPS FedEx, or DHL delivery companies.
Holiday Shipping
Due to the high volume of orders during November and December please allow extra business days for order processing and delivery.
Although we try best to delivery your order as soon as possible. Orders placed before December 18 will only be guaranteed for Christmas delivery.
For orders placed after December 18th, we cannot guarantee delivery before Christmas.
Shipping Not Available To:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Guam
- Addresses outside the continental U.S.
Delivery Terms
Delivery Hours: Deliveries are typically made between 8 AM and 8 PM.
Signature Requirement: If a signature is required, ensure someone is available to sign for the delivery.
Order Cancellation and Address Changes
Before Shipment: You can cancel your order or modify the address before it ships.
After Shipment: Address changes are not possible once the order has shipped.
If you need to cancel the order after it has shipped, we will attempt to intercept the package, though the success rate is low. An interception fee of $50-$200 will apply ($50-$80 for scooters and $200 for e-bikes).
If interception fails, you can return the product after receipt. Return shipping costs will be the customer’s responsibility.
Incorrect Shipping Address
If delivery fails due to an incorrect address provided by the customer, an additional $50-$200 delivery fee will be charged.
If the address is incorrect or incomplete, the package will be returned by the carrier. Please ensure that you enter your address carefully and verify it before submitting your order. Customers are responsible for providing the correct shipping address.
Items Damaged During Shipping
Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw away the original packaging.
Items Lost, Stolen, or Damaged Please Submit A Claim Through Route.
We highly recommend adding Route as a premium service to ensure the fastest resolution in the event your order is damaged, lost, or stolen during the delivery process.
Things happen, Be worry-free with Route and protect yourself against lost, damaged, and stolen items.
What Route Shipping Protection Covers?
Lost - Stuck In Transit
Domestic: The reported issue will be approved no earlier than 7 days and no later than 30 days from the last shipping update.
*Customers can report an issue early but will be asked to wait.
Stolen - Marked As Delivered
The issue will be approved no earlier than 5 days, and no later than 15 days from when the order was marked delivered.
Stolen orders over $100 USD require a police report.
Damaged
Depending on the reported damage, the issue may be approved with photos of the damaged package and item, no later than 15 days from when the order was marked delivered.
Review all the policies here.
