FedEx was the issue, not hiboy. Delhia with hiboy customer support was more than helpful. She had another motor sent by another carrier.
The motor wound up not being the problem. She asked me to send a video of the issue I was having and sent the parts I needed. It was my throttle and controller.
Thanks Hiboy! You guys have a life long customer in me. PS I tried to delete the last review but it wouldn’t let me.
Colin