Hiboy S2 Pro KS4 KS4 Pro 2 Anti-rotation Pieces with Rear Wheel Screws
S
Shane Whitmore (Novato, US)
Quick service !
Part was a fit, quick service . Can’t ask for more !
N
Nick Householder (Provo, US)
Good support but terrible delivery
It took about 2 weeks for it to make it to me then they couldn’t find my address and returned it. The support team was fairly responsive but I ended up going to the hardware store and Jerry-rigged my own solution. Never ended up getting delivered
Dear Nick,
We deeply apologize for any inconvenience you have faced. Your feedback is invaluable to us, and we are dedicated to addressing any issues you may have encountered.
Please be assured that our customer service team is actively working on a resolution tailored to your problems. Please kindly keep an eye on your email for further updates. We would sincerely appreciate the chance to provide you with a suitable solution. Thank you in advance for your understanding and cooperation.
Best regards,
Hiboy support team
C
Customer (New York, US)
Did not fit.
It did not fit, so I could not use it.
Dear Customer,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.