Retun & Refund

At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

 

Our Promise:

  1. Simple & efficient: Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible
  2. 30-Days Money Back: For 30 days after the date of purchase, return your undamaged Hiboy product and receive a full refund for ANY REASON.
  3. Up to 12-month warranty: We take care of quality-related issues with a REPLACEMENT OR FULL REFUND.(6-month for battery)
  4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

 

RETURN

If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

please contact us immediately by us.support@hiboy.com for return address or return label.

Addresses: 1460 S Archibald Ave, Ontario, CA 91761,  US

Once the returned item arrives back in Hiboy's warehouse for inspection, the refund process will begin. 

Kindly Note:

  1. Returns must include all accessories
  2. Items must include original packaging
  3. For non-quality related warranty claims, buyer is responsible for shipping costs
  4. For non-quality related warranty claims, Hiboy refunds the cost of the product itself 

A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com

Returns may be rejected if items do not meet the above requirements

 

REFUND

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

  1. Paypal account refunds: Up to 48 hours
  2. Credit card refunds: Between 7-14 business days

Note:

  1. Express shipping cost is non-refundable.
  2. We don't refund after your order has shipped out.